The Impact of Conflict Management Strategies in Explaining the Relationship between Organizational Conflict and Effectiveness in the Telecommunication Industry of Bangladesh

Abstract

This study investigates the impact of conflict management strategies on the relationship between various levels of organizational conflict and organizational effectiveness within the telecommunications industry in Bangladesh. Given the rapid technological advancements and dynamic work environment in this sector, understanding conflict dynamics is crucial for enhancing organizational performance. Utilizing a quantitative approach, data were collected from 370 respondents through convenience sampling and analyzed using Partial Least Squares based Structural Equation Modeling (PLS-SEM). The findings reveal that interpersonal and intragroup conflicts negatively influence organizational effectiveness while conflict management strategies play a significant moderating role in this relationship. The study highlights the importance of tailored conflict resolution training and fostering a culture of open communication within organizations to improve employee satisfaction and reduce turnover.

The implications extend beyond organizational boundaries, providing valuable insights for industry regulators aiming to create a conducive working environment. This research contributes to the broader understanding of conflict management in modern industries, particularly in the context of rapid technological change, and offers a model for other sectors facing similar challenges. This study offers a significant and original contribution by empirically examining the moderating role of conflict management strategies in the relationship between multiple types of organizational conflict and organizational effectiveness within the telecommunications industry of Bangladesh. Since this study concentrated on particular regions and companies, its results may not be generalizable to the broader telecommunications industry or other sectors. Future research should explore additional contextual factors affecting conflict management and organizational effectiveness in diverse industries.